Gravity PDF is a third party extension for Gravity Forms. The company who builds Gravity PDF, Blue Liquid Designs, is an independent third party who has no control over Gravity Forms, its pricing model, or its support.
However, as Gravity PDF is an add-on for Gravity Forms confusion about the two products does happen (and that’s okay; our friendly support staff are happy to guide you in the right direction).
Here are important details about Gravity Forms and Gravity PDF’s compatibility and our support policies.
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- About Gravity Forms
- Gravity Forms Licenses
- Gravity PDF Add-Ons Compatibility
- Who to Contact for Support
About Gravity Forms #about-gravityforms
Gravity Forms is a premium WordPress extension that allows you to create advanced forms using an easy-to-us drag and drop editor. You can build and publish complex forms with minimal effort and create automated email notifications. There’s also over 30 add-ons that can be use to enhance its features.
While you do have to pay for the software, it’s one of those must-have plugins that will revolutionise how you collect and process data online.
Gravity Forms Licenses #gravityforms-licenses
When purchasing Gravity Forms you have a choice of three different licenses which include:
- Basic – a single-site license with Basic add-ons
- Pro – three-site license with Pro add-ons included
- Elite – unlimited site license with Elite add-ons included
A license is valid for one calendar year from the purchase date and gives you access to download the software and add-ons, as well as one year of support and upgrades. License renewals need to be made yearly so you can continue getting updates and support. Renewals are discounted (the discount percentage depends on your license type).
How Does This Effect Gravity PDF? #how-does-this-effect-gravitypdf
As long as the minimum requirements are met, Gravity PDF works with any Gravity Forms license type. Pick the one that best suits your business requirements. You can easily upgrade licenses at a later date if you decide you need access to certain add-ons.
Gravity PDF Add-Ons Compatibility #gravitypdf-addon-compatibility
Our official policy is to support the latest major Gravity Forms release (1.x) and the latest version of all official Gravity Forms add-ons. We’ll attempt to support the previous major Gravity Forms release as well, but sometimes breaking changes are introduced which prevents us doing so (we highly recommend you keep WordPress and all your plugins / themes fully up to date).
Third-Party Gravity Forms Add-Ons #third-party-gravityforms-addons
We don’t actively test any third-party Gravity Forms add-ons for compatibility, but when an issue is found we will attempt to work with the developer of the add-on to resolve the problem.
Unsupported Add-Ons #unsupported-addons
At this time the following third-party add-ons will not be supported:
- WooCommerce Gravity Forms Add-On – unsupported due to the way this plugin stores Gravity Forms data in WooCommerce, and the lack of communication from the original developer.
Who to Contact for Support? #who-to-contact-for-support
The general rule of thumb is if you disable Gravity PDF and the problem persists you need to contact the Gravity Forms support team (you’ll need an active license key to get support). For anything PDF related get in touch with our support team.