Gravity Forms Compatibility

Gravity PDF is a third party extension for Gravity Forms. The company who builds Gravity PDF, Blue Liquid Designs, is an independent third party who has no control over Gravity…

v4 to v5 Migration

Before You Begin #before-you-begin Gravity PDF 5.0 is a major update that sees the minimum version requirements for PHP, WordPress and Gravity Forms increased. We have updated the PDF library…

500 Internal Server Error

The usual cause of a 500 Internal Server error with Gravity PDF is a lack of WP Memory. So first, try increasing this to 256MB or higher and see if…

White Screen of Death

Troubleshooting PHP Errors #troubleshooting-php-errors If you are experiencing the “white screen of death”, or when submitting Gravity Forms the page loads endlessly, you should follow these steps to try to…

Increasing Memory Limit

The following article is technical in nature so if you don’t feel comfortable making changes to files via (s)FTP, or from your hosting control panel, you should contact your web…

Cannot find TTF TrueType font file

Cannot find TTF TrueType font file “Sun-ExtA.ttf” in configured font directories. in /wp-content/plugins/gravity-forms-pdf-extended/vendor/mpdf/mpdf/src/Fonts/FontFileFinder.php on line 33 When viewing a PDF, if you receive an error about a missing font file…

Supported PDF Viewers

Gravity PDF officially supports Adobe Acrobat Reader and Adobe Acrobat Pro – Adobe is the company who developed the PDF specification. This means if a PDF generated with Gravity PDF…

Activation Errors

When Gravity PDF is activated it will run a number of checks to ensure your web server meets all the software requirements. It also verifies the minimum version requirements for…

Email Notifications

One of the most common support requests we get is users who aren’t getting Gravity Form notification emails in their inbox. While we don’t normally support Gravity Forms functionality –…

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