Common Pre-Sale Questions

What if I change my mind after purchase?

We offer a 7 day money back guarantee. Just email us at shop [at] gravitypdf [dot] com from the email used during checkout within 7 days and we’ll refund your purchase – no questions asked! Refund requests made after 7 days but before 30 are considered on a case-by-case basis.

How long do I get support and updates after purchase?

All purchases come with one calendar year worth of updates and support. If you want to continue receiving these benefits after 12 months you’ll need to renew your license (we offer a 30% discount for renewals).

I need a custom PDF generated. Can you help?

Yes! We offer a custom PDF template integration service. You tell us what you want and our friendly and experienced developers will design, develop and install custom PDF templates tailor specifically for you.

Let us know your questions before making a purchase

Have a question about a template in the PDF Shop? Need to know more about our refund policy or licensing? This is the place to ask. This form is not for plugin support – please use our dedicated support page instead.

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