Find the answers you need... Getting StartedTake a look at our quick-start guide and get Gravity PDF up and running in 5 minutes flat! Comprehensive DocumentationWe’ve got in-depth articles to help you learn the ins and outs of Gravity PDF. From the basic setup to PDF security. Common Problems Find out the most common issues user’s experience and ways to resolve them. Developer Documentation You’ll find all the info and examples you’ll need to create your own custom PDF templates. Contact our Support Staff rest_api_loadedIf set to 0 we won't show the submit button. If set to 1 or 2 we will.Describe your issue?*Did any of the suggested articles help resolve your issue?*Yes. I resolved the problem.No. I still need to contact support.That's great news! Enjoy Gravity PDF. What best describes your enquiry?*Technical SupportBilling or Account IssueOtherComplete the form below for support! Full Name* First Last Email* Enter a valid email address (check for typos before submitting). If you need support for a paid product please use the same email address used during checkout. What product would you like assistance with?*Gravity PDF---Extension: Bulk GeneratorExtension: Core BoosterExtension: PreviewerExtension: Reports for GFChartExtension: Watermark---Template: AryalTemplate: BarotTemplate: Business Letter #1Template: Business Letter #2Template: CelluloseTemplate: ColossusTemplate: Formal LetterTemplate: FormialtTemplate: FormiumTemplate: Invoice AuroraTemplate: Invoice ClassicTemplate: Invoice IconicTemplate: Invoice ModernTemplate: LeoTemplate: SabreTemplate: TritanIf you made a purchase from either the Extension or Template online store please select the product you purchased and enter your product key when prompted. This will automatically give you priority in our support system.Please enter your Product Key to receive premium support for our paid templates / add-ons*When purchasing from Gravity PDF you received a confirmation email with your Product key included. You can also view your Product keys from your Accounts page.Copy and paste your Gravity Forms System Status Information*Gravity Forms has now included a System Status page under the Forms menu in your WordPress Admin area. Simply click the Copy System Report button and paste the results into the field above.How You Get the Best Technical Support So we can help resolve your issue promptly, please provide as much information about your issue as possible and include all relevant files. Details and files that are helpful include: A detailed description of the problem you are having Enabling Gravity Forms Logging, replicating the issue, and attaching the relevant log files with the support request. What steps you have taken to try and resolve the problem Many times the problem is configuration related. An export of your Gravity Form is very helpful (note: the file should have a .json extension, not .csv) If the issue is with the PDF being generated, include a sample PDF or screenshot so we can see exactly what is wrong If you are using a custom PDF template and the issue is with the PDF please include the template file, or snippet of the problem code Finally, we do not provide any support for Gravity Forms – we're third-party developers who build an add-on for the Gravity Forms plugin (i.e we do NOT create/develop/support Gravity Forms). If your problem is not related to Gravity PDF we will direct you to the Gravity Forms support team.Please enter your enquiry below and our friendly staff will get back to you within 24-48 hours. Just be aware we're third-party developers who build an add-on for the Gravity Forms plugin (i.e we do NOT create/develop/support Gravity Forms). If your question or feedback is not related to Gravity PDF we will direct you to the Gravity Forms support team.Message*Please describe your issue or question in detail.Attachments Drop files here or Accepted file types: jpg, gif, png, pdf, txt, zip, log, json. Upload screenshots, error logs, or other files to assist in solving your issue.EmailThis field is for validation purposes and should be left unchanged. Our support hours are 9:00am-5:00pm Monday to Friday,Sydney Australia time (public holidays excluded).